FAQ's

We offer a wide range of pet accessories, including collars, leashes, toys, beds, grooming supplies, clothing, and more for cats, dogs, and other small animals.

Yes, we offer a variety of products designed to accommodate different breeds and sizes of pets. Be sure to check product descriptions for specific sizing information.

How can I place an order on your website?

What payment methods do you accept?

How much is shipping, and do you offer free shipping?

The delivery time depends on your location and the shipping method selected. We will always try to ship orders received before 14.00 on the same day, orders are usually delivered within 2-5 business days within the UK. International orders may take longer.

We have a hassle-free return and exchange policy. If you’re not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Please review our Returns & Refunds page for more details.

Yes, we provide order tracking for all shipments. You will receive a tracking number once your order is dispatched, allowing you to monitor its delivery progress.

Do you offer a loyalty program or discounts for repeat customers?

Yes, we prioritize the safety and quality of our products. We source from reputable suppliers and conduct quality checks to ensure that our pet accessories meet high standards. We also carefully choose wholesalers who we believe act responsibly and ethically. All of our pet treats are responsibly sourced and many are pure and free from any additives

Absolutely! Our customer support team is here to assist you. You can reach out to us through our contact page, email, or phone, and we’ll be happy to help with any questions or concerns.

We offer a variety of products that cater to specific pet needs, including hypoallergenic items and specialty foods. Please check product descriptions for details and consult with your veterinarian for specific dietary requirements.

What sets your online store apart from others in the UK pet accessory market?